Yes, in order to request technical assistance, you must provide proof of purchase, the invoice being the main document.

In the case of online purchases, the invoice number must be presented. For purchases made in a physical store, the purchase receipt must be presented.

It is important to note that, in the case of final consumers, the receipt is the only proof accepted.

These documents are essential to ensure the correct management of technical assistance and the validation of the warranty, where applicable.